q889 Privacy Policy

01Introduction

q889 (referred to as "we," "us," or "the Platform") is committed to protecting the privacy and personal data of all players and visitors who interact with q889.ws. This Privacy Policy sets out, in clear and transparent terms, how q889 collects, processes, stores, shares, and safeguards your personal information in connection with the operation of our online gaming platform.

This Policy applies to all personal data collected from individuals who register an account on q889, visit q889.ws, use any q889 product or feature, or communicate with our customer support team. It should be read alongside the q889 Terms & Conditions, which govern the overall relationship between you and the platform.

If you do not agree with any part of this Privacy Policy, you should not register an account or use the q889 platform. If you have existing concerns about how q889 handles your data, please contact our support team before continuing to use the service.

02Who We Are

q889 is an online gaming platform operating at q889.ws. The platform offers cricket betting, live casino games, slots, Pool Rummy, 3 Gods Fishing, and sportsbook services to eligible players, with all transactions conducted in Pakistani Rupees (PKR). q889 operates under international gaming authority licensing standards.

For the purposes of this Privacy Policy, q889's operating entity acts as the data controller — the party responsible for determining the purposes and means of processing your personal data. Third-party service providers engaged by q889 (such as payment processors and KYC verification providers) act as data processors under contracts that require them to handle your data only as instructed by q889 and in compliance with applicable data protection standards.

All privacy-related queries and data subject requests should be directed to q889's support team at the contact details provided in Section 16 of this Policy.

03Data We Collect

q889 collects personal data across several categories, depending on how you interact with the platform. The following table provides a structured overview of the data types q889 may collect:

q889 does not intentionally collect sensitive personal data such as biometric data, health information, or political opinions beyond what is strictly necessary for age and identity verification purposes.

04How We Collect Data

q889 collects personal data through the following channels and mechanisms:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, setting responsible gaming limits, or contacting the support team.
• Automated technical collection: Data collected automatically when you access q889.ws, including IP addresses, device identifiers, browser fingerprints, session duration, and page interaction data collected via server logs and cookies.
• Payment provider data: Transaction reference data and payment confirmation signals received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, MCB, Bank Alfalah, and other integrated PKR payment gateways when you transact on the platform.
• Third-party KYC and fraud prevention services: Verification signals and risk scores returned by licensed identity verification and anti-fraud service providers engaged by q889 to assist with regulatory compliance.
• Communications: Any personal data contained in emails, live chat messages, or other correspondence you initiate with the q889 support team.

05Why We Use Your Data

q889 processes your personal data for the following defined purposes. Each purpose is tied to a legal basis, which is detailed in Section 6:

• Account management: To create, maintain, and administer your q889 player account, including processing logins, managing your PKR balance, and applying your responsible gaming preferences.
• Payment processing: To facilitate PKR deposits and withdrawals via JazzCash, EasyPaisa, and Pakistan's major banks, and to maintain accurate transaction records as required by licensing obligations.
• Identity and age verification (KYC): To verify that you are at least 21 years of age, that your identity matches the payment methods you use, and that q889 complies with anti-money laundering (AML) requirements under its international gaming licence.
• Fraud prevention and platform security: To detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, money laundering, and other prohibited conduct as defined in q889's Terms and Conditions.
• Regulatory compliance: To fulfil obligations imposed by q889's gaming licence, including record-keeping requirements, reporting suspicious transactions, and cooperating with lawful regulatory inquiries.
• Platform improvement: To analyse aggregated gameplay data, identify technical issues, optimise the q889 interface for Pakistani users, and develop new features and game offerings.
• Customer support: To respond to your queries, resolve complaints, and maintain records of support interactions for quality assurance and dispute resolution purposes.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have given consent to receive such communications. See Section 12 for full marketing terms.

06Legal Basis for Processing

q889 processes your personal data only where a valid legal basis exists under applicable data protection law. The legal bases q889 relies upon are as follows:

• Contractual necessity: Processing required to operate your q889 account, process PKR transactions, and deliver the gaming services you have registered to use. Without this processing, q889 cannot provide its services to you.
• Legal obligation: Processing required to comply with q889's international gaming licence conditions, anti-money laundering obligations, and any lawful regulatory or law enforcement requests. This includes KYC verification and transaction record retention.
• Legitimate interests: Processing carried out for q889's legitimate business interests, including fraud detection, platform security, abuse prevention, and analytical improvements to the platform, where these interests are not overridden by your privacy rights.
• Consent: Processing for optional marketing communications and non-essential analytics cookies, where you have provided explicit consent. Consent can be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

07Data Sharing

q889 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your data is shared only in the following limited and controlled circumstances:

• Licensed payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, MCB, Bank Alfalah, and other integrated PKR payment service providers receive the transaction reference data necessary to process your deposits and withdrawals.
• KYC and identity verification providers: Licensed third-party identity verification services receive your CNIC data and supporting documents for the sole purpose of completing age and identity verification as required by q889's gaming licence.
• Fraud prevention and AML service providers: Risk scoring and fraud detection platforms receive technical and transactional data to assist q889 in identifying and preventing fraudulent or suspicious activity.
• Game software providers: Third-party game studios whose titles are hosted on q889 may receive your player identifier and session data necessary for game functionality. These providers are prohibited from using this data for independent marketing purposes.
• Regulatory and law enforcement authorities: q889 may be required by its gaming licence or by applicable law to disclose player data to licensing authorities, financial intelligence units, or law enforcement bodies. Such disclosures are made only to the extent required by law.
• Professional advisers: q889's lawyers, auditors, and compliance consultants may access personal data on a strictly need-to-know basis, subject to professional confidentiality obligations.

All third-party data processors engaged by q889 are required to enter into data processing agreements that bind them to process your data only as instructed by q889 and to maintain appropriate technical and organisational security measures.

08International Data Transfers

q889 operates as an internationally licensed platform. As a result, your personal data may be transferred to and processed in countries outside Pakistan, including the jurisdiction in which q889's licensing entity is incorporated and the jurisdictions in which q889's third-party service providers operate their infrastructure.

Where personal data is transferred internationally, q889 ensures that appropriate safeguards are in place to protect your data, including:

• Transfers to jurisdictions that provide an adequate level of data protection under the standards of q889's applicable licensing framework.
• Contractual data transfer agreements with receiving parties that impose data protection obligations equivalent to those applied by q889.
• Technical security controls, including encryption in transit and at rest, applied uniformly regardless of the jurisdiction in which data is processed.

09Data Retention

q889 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including the satisfaction of legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:

• Account data and KYC records: Retained for a minimum of five (5) years from the date of account closure, as required by q889's anti-money laundering obligations under its gaming licence.
• Financial transaction records: PKR deposit, withdrawal, and wagering records are retained for a minimum of five (5) years from the date of each transaction.
• Support and communications records: Retained for three (3) years from the date of last interaction, or longer where an open dispute or complaint exists.
• Marketing preference records: Retained until you withdraw consent to marketing, plus a reasonable period thereafter to demonstrate compliance with your withdrawal request.
• Technical and session data: Generally retained for up to twelve (12) months for security monitoring and fraud prevention purposes, subject to legal requirements.

Following the expiry of applicable retention periods, q889 will securely delete or anonymise your personal data so that it can no longer be attributed to you as an identifiable individual.

10Cookies & Tracking Technologies

q889 uses cookies and similar tracking technologies on q889.ws. Cookies are small text files placed on your device that allow the platform to recognise your browser, maintain session state, and collect usage data. The following categories of cookies are used by q889:

• Strictly necessary cookies: These cookies are essential for q889.ws to function. They manage your login session, maintain your PKR balance display, apply your language and game preferences, and enable core security features. These cookies cannot be disabled without preventing the platform from functioning correctly.
• Fraud prevention and security cookies: Used to detect suspicious or anomalous activity on your account, including bot detection, device fingerprinting for account security, and session integrity verification.
• Analytics cookies: These optional cookies collect anonymised data about how players navigate q889.ws — which pages are visited most, how long sessions last, and where players encounter issues. This data helps q889 improve the platform experience for Pakistani users. Analytics cookies are only placed with your consent.
• Functional cookies: Store your voluntary preferences such as your chosen display settings, responsible gaming limit reminders, and notification preferences.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair or prevent access to q889's platform features. For detailed browser-specific cookie management instructions, refer to your browser's help documentation.

11Your Data Rights

Subject to applicable data protection law and q889's legal retention obligations, you hold the following rights in relation to your personal data held by q889:

• Right of access: You may request a copy of the personal data q889 holds about you. q889 will provide this information in a structured, commonly used format within a reasonable timeframe.
• Right to rectification: If any personal data q889 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor account details can be updated directly through your account settings.
• Right to erasure: You may request that q889 delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. This right is subject to q889's legal retention obligations — data that must be retained for AML or licensing compliance cannot be deleted on request.
• Right to restriction: You may request that q889 restrict the processing of your personal data in certain circumstances, such as where you contest its accuracy or where processing is unlawful but you prefer restriction over deletion.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that q889 provide your data in a machine-readable format, or transmit it directly to another service provider where technically feasible.
• Right to object: You may object to the processing of your personal data where q889 relies on legitimate interests as its legal basis. q889 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where q889 processes your data based on consent (e.g., for marketing communications or optional analytics cookies), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact q889's support team using the contact details in Section 16. q889 will acknowledge your request promptly and provide a substantive response within 30 days. Where requests are complex or numerous, this period may be extended by a further 60 days, with notice provided to you.

12Marketing Communications

With your consent, q889 may send you marketing communications about platform promotions, new game releases, PSL and cricket betting offers, bonus opportunities, and other q889 news. Marketing communications may be sent via email or SMS to the contact details registered on your account.

• Marketing consent is obtained at the point of account registration and can be updated at any time through your account settings or by contacting support.
• You may opt out of all marketing communications at any time by clicking the unsubscribe link in any marketing email, replying STOP to any marketing SMS, or submitting an opt-out request to q889's support team.
• Opting out of marketing communications does not affect the delivery of transactional messages such as deposit confirmations, withdrawal notifications, KYC requests, or important account security alerts — these are sent regardless of marketing preferences as they are necessary for account operation.
• q889 does not share your contact details with third parties for the purpose of those third parties sending you their own marketing communications.

13Data Security

q889 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and q889.ws, including login credentials, PKR transaction data, and CNIC document uploads.
• Restricted access controls on systems holding sensitive identity and financial data, with access limited to q889 personnel and authorised processors who have a documented need to process that data.
• Regular security assessments and internal audits of q889's data handling practices, infrastructure, and third-party processor compliance.
• Secure account authentication mechanisms, including password hashing and the availability of two-factor authentication for player accounts where supported.

While q889 takes data security seriously and applies industry-standard protections, no online platform can guarantee absolute security against all possible threats. You play an important role in keeping your account secure by using a strong, unique password, not sharing your login credentials with anyone, and notifying q889 immediately if you suspect any unauthorised activity on your account.

14Children & Minors

q889 operates a strict 21+ age policy. The platform is not directed at, and does not knowingly collect personal data from, any individual under the age of 21. Age verification via CNIC is a mandatory step in the q889 account verification process precisely to enforce this restriction.

If q889 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be reviewed, and the account and any associated funds will be dealt with in accordance with q889's Terms and Conditions and applicable licensing obligations.

If you are a parent or guardian and have reason to believe that a minor in your care has registered an account on q889, please contact our support team immediately using the contact details in Section 16 so that the matter can be investigated and resolved promptly.

15Changes to This Privacy Policy

q889 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform operations. When material changes are made, q889 will notify active account holders via email or an in-platform notification prior to the changes taking effect.

The current version of this Privacy Policy, with its effective date clearly displayed at the top of the page, is always available at q889.ws/privacy-policy. Your continued use of q889 following the effective date of any updated Policy constitutes your acceptance of the revised terms.

We encourage you to revisit this page periodically to stay informed about how q889 is handling your personal data. If you disagree with any update, you may close your account and cease using the platform by contacting our support team.

16Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related concern, please contact q889's support team using the following details:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: q889 aims to acknowledge all privacy requests within 24 hours and to provide a full response within 30 days.

When submitting a data rights request, please include your registered account email address or mobile number, the specific right you wish to exercise, and any relevant context or reference information to help q889 locate and process your request efficiently. All requests must be submitted in English.

If you are not satisfied with q889's response to a privacy complaint, you may have the right to escalate your complaint to the relevant data protection supervisory authority or gaming regulatory body under q889's applicable licence. Further information about q889's licensing is available on the About Us page.